RoleArc

Privacy Policy

Effective date: [Month DD, YYYY]
Last updated: [Month DD, YYYY]

RoleArc ("RoleArc", "we", "us", or "our") provides an online resume-building service that helps users create, edit, improve, manage, and export resumes. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, applications, and related services (collectively, the "Services").

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

A. Account and profile information

When you create an account or use the Services, we may collect:

  • your name;
  • your email address;
  • authentication identifiers and account metadata;
  • your subscription or billing status; and
  • any preferences you choose to provide.

B. Resume content and user-generated content

We collect the content you submit to RoleArc, including:

  • resume summaries, work experience, education, skills, languages, certifications, and contact details;
  • edits you make to your resume content;
  • template selections and formatting preferences; and
  • generated exports or outputs created through the Services.

C. Payment and subscription information

If you purchase a paid subscription, payment information is processed by our payment processor. We do not store your full payment card number on our servers. We may receive limited billing information, such as your plan, billing status, renewal status, cancellation status, and limited payment metadata.

D. Technical and usage information

We may automatically collect information such as:

  • IP address;
  • browser and device information;
  • operating system information;
  • approximate location derived from technical signals;
  • pages viewed and actions taken within the Services;
  • error logs, diagnostics, and performance data; and
  • timestamps relating to account activity and resume activity.

E. Communications

If you contact us, we may collect your name, email address, the contents of your message, and any attachments or information you choose to send.

2. How We Use Information

We may use personal information to:

  • provide, operate, maintain, and improve the Services;
  • create and manage user accounts;
  • save, organize, and display resume content;
  • provide AI-powered rewrite or improvement features;
  • generate PDF exports and related outputs;
  • process subscriptions, payments, renewals, and cancellations;
  • respond to support requests and user inquiries;
  • monitor usage, troubleshoot bugs, and improve reliability and security;
  • detect fraud, abuse, or unauthorized access;
  • comply with legal obligations; and
  • enforce our agreements and protect our rights.

3. AI Features

RoleArc may use third-party AI service providers to process text you submit for AI-powered features, such as resume rewrite or improvement tools.

When you use AI features:

  • the text you choose to submit may be sent to our AI service provider(s) for processing;
  • the output is generated automatically and may not always be accurate or appropriate; and
  • you remain responsible for reviewing and approving any AI-generated output before using it.

Current AI provider reference: Google Gemini. Replace this placeholder before public launch.

4. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

A. Service providers

We may share information with vendors and service providers that help us operate the Services, such as providers for hosting, infrastructure, authentication, database services, payment processing, analytics, logging, and AI processing.

Examples may include providers such as Supabase, Stripe, and applicable AI providers.

B. Legal compliance and protection

We may disclose information if we believe disclosure is reasonably necessary to comply with law, legal process, or lawful requests; enforce our Terms or other agreements; protect the rights, property, or safety of RoleArc, our users, or others; or investigate fraud, security issues, or misuse.

C. Business transfers

If RoleArc is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain user accounts, support resume storage and export functionality, comply with legal or accounting obligations, resolve disputes, and enforce our agreements.

6. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • access personal information we hold about you;
  • request correction of inaccurate personal information;
  • request deletion of personal information, subject to legal or operational exceptions;
  • withdraw consent where processing is based on consent; and
  • contact us with questions or complaints about our privacy practices.

To make a privacy-related request, contact us at [privacy@yourdomain.com].

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Processing

Your information may be processed and stored in countries outside your province, territory, state, or country of residence, including where our service providers operate. Those jurisdictions may have different data protection laws than your home jurisdiction.

9. Children's Privacy

RoleArc is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

10. Third-Party Services and Links

The Services may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the last updated date above. If we make material changes, we may provide additional notice where appropriate.

12. Contact Us

RoleArc
[Legal business name, if different]
[Business city / province / country]
Email: [privacy@yourdomain.com]